Published by Argonautica on 30 Oct 2007
Customer Complaints: How to Fight Back and Get Heard
The “Ultimate Consumerist Guide to Fighting Back” is the handbook you need when fighting your consumer battles.
It includes tips for the whole process from initiating hostilities (your initial complaint) to going nuclear (small claims court). Included are such tips as escalating complaints up the corporate ladder and reaching an officer with the power to fix them, guerrilla warfare (complaining in non-traditional forums like a company’s stock message board), going straight to the top (contacting execs with the lengthy contact list), email bombing, propaganda measures (passing out flyers outside stores detailing your problems), and online shaming campaigns.
Lots of worthwhile advice so read the briefing, scout the terrain, and gird your loins for battle.