Published by Argonautica on 08 Aug 2007
Netflix “Watch Now” Review
As I promised Monday, I went ahead and tried out Netflix’s “Watch Now” feature. My review is:
Shoot this dog and put it out of its misery!
Man, what a disappointment! I am an unabashed fan of Netflix, but it went completely the wrong way with its new “Watch Now” service. It is not available on a Mac, you can’t use Firefox or any browser other than Internet Explorer 7, you need to use Windows Media Player (WMP), and YOU ARE REQUIRED TO USE DRM THAT DOESN”T WORK!
I tried the service on two computers, both of them PCs under three months old, one running XP and the other Vista. I initially felt pity for the poor bastards using Macs who couldn’t access the service, but hey, at least I would be able to use it. Not so fast, cowboy! I tried for about an hour and a half on both computers to get a movie running, but no dice. During that period, I also spent more than 45 minutes waiting for Netflix customer service to pick up and put an end to the elevator music before I finally gave up on that too.
I updated both computers, updated both versions of WMP, upgraded the security components per Netflix, ran the “reset DRM” utilities per Netflix, and did every other damn thing required of me, ad nauseum, through the endless loops. Nada for both computers. I attempted to obtain new DRM licenses from Netflix, but the license site it listed was a bad link. What a mess from beginning to end.
In the course of two days I went from initially considering buying Netflix stock to considering canceling my service completely. I simply cannot believe Netflix uses such a crippled and useless setup as Microsoft’s DRM. I hadn’t drank the anti-DRM kool-aid before this, but sign me up for a grande now.
If you can get this thing working, I hope you enjoy it, but all I can do is watch the movie buffer and then mock me with its unavailability. It is an incredibly bitter pill be unable to access significant features of my account. Even more so because the promised features didn’t really exist for me until recently. I’m not saying others will have the same trouble, but if an average computer user like me cannot get this thing working on two different new computers and can’t get through to tech support, then there is a problem somewhere. Good luck.